← Back to site
Legal

Terms of Service

Last updated: 10 October 2026Harmony of Peace and Love Limited

In short

  • Brightway English is operated by Harmony of Peace and Love Limited, a Hong Kong company.
  • You buy a package of online lessons with a teacher you choose. Lessons stay valid for 6 months.
  • Reschedule for free with at least 6 hours’ notice. You can change teacher at any time at no cost.
  • Unused lessons can be refunded. If you have taken no lessons, you can get a full refund within 14 days.
  • These Terms are governed by Hong Kong law.

1Who we are

  1. 1.1The Brightway English online school and the website on which these Terms are published (the “Service”) are operated by Harmony of Peace and Love Limited, a company incorporated in the Hong Kong Special Administrative Region, Business Registration No. 77211941 (the “Company”, “we”, “us”).
  2. 1.2Our full details and contacts are listed in Section 16.

2Acceptance of these Terms

  1. 2.1These Terms form a binding agreement between the Company and any person who uses the Service (the “Student”, “you”).
  2. 2.2You accept these Terms when you create an account, book a trial lesson, take the level test or pay for a lesson package, whichever happens first. If you do not agree, please do not use the Service.
  3. 2.3By accepting, you confirm that you are at least 18 years old and have full legal capacity. Lessons for children under 18 are booked and paid for by a parent or legal guardian, who accepts these Terms on the child’s behalf.

3Our services

  1. 3.1We provide online English lessons in a one-to-one format, a free level test based on the CEFR scale (A1–C2), a free trial lesson, speaking clubs and study materials, as described on the website.
  2. 3.2Lessons are delivered by teachers selected and engaged by the Company. Teachers may work as employees or as independent contractors. In either case, the Company is responsible to you for organising the lessons you have paid for.
  3. 3.3Lessons take place on our online platform. You need a stable internet connection, a device with a camera and microphone, and an up-to-date browser. We are not responsible for lessons disrupted by your equipment or connection.
  4. 3.4The level test result is an estimate meant to help choose a programme. It is not an official certificate.

4Your account

  1. 4.1Please give accurate contact details and keep them up to date. We use them to arrange lessons and to contact you about your order.
  2. 4.2Keep your login details private. You are responsible for activity in your account unless it happened because of our fault.
  3. 4.3You may not create accounts in someone else’s name, resell lessons or use the Service for any unlawful purpose.

5Lesson packages, booking and rescheduling

  1. 5.1You choose a teacher, the number of lessons, the lesson length (30, 50 or 80 minutes) and the number of lessons per week. The package details are shown to you before payment.
  2. 5.2Paid lessons remain valid for 6 months from the date of payment. Validity may be extended on request for illness or other good reasons.
  3. 5.3You can reschedule or cancel a lesson at no cost if you do so at least 6 hours before it starts. A lesson cancelled later, or missed without notice, is counted as delivered.
  4. 5.4If your teacher cancels, is more than 10 minutes late or cannot hold the lesson, the lesson is returned to your balance, or rescheduled at a time that suits you.
  5. 5.5You may change your teacher at any time at no cost. Your remaining lessons move to the new teacher. If the new teacher’s rate differs, the remaining balance is recalculated and the difference is shown to you before you confirm.

6Prices and payment

  1. 6.1Prices depend on the teacher category, lesson length and package size. The price per lesson, any package discount and the total amount are shown before you pay.
  2. 6.2Payment is made in advance through the payment methods offered on the website. Payments are processed by licensed third-party payment providers. We do not store your full card details.
  3. 6.3Please pay for lessons only through the website. Paying a teacher directly is not allowed. Lessons paid for outside the Service are not covered by these Terms, and attempts to bypass the Service may lead to suspension of your account.
  4. 6.4Price changes do not affect packages that have already been paid for.

7Refunds

  1. 7.1If you have not taken any lesson from a package, you may request a full refund within 14 days of payment.
  2. 7.2After that, or once lessons have been used, you may request a refund of the unused lessons in the package. Lessons already delivered are charged at the price per lesson without the package discount, and the rest of the amount paid is refunded.
  3. 7.3The free trial lesson and the level test are not paid for and cannot be refunded.
  4. 7.4To request a refund, write to finance@hpllimited.com from the email address linked to your account. We reply within 5 business days, and approved refunds are sent to the original payment method within 10 business days. Your bank may take additional time to credit the funds.
  5. 7.5Nothing in these Terms limits any refund rights you have under mandatory consumer law in your country.

8Conduct during lessons

  1. 8.1Students and teachers treat each other with respect. Harassment, discrimination or offensive behaviour may result in the lesson being ended and the account suspended.
  2. 8.2Lessons may be recorded only with the consent of both the Student and the teacher.

9Intellectual property

  1. 9.1The website, the Brightway English name and logo, the platform and our study materials belong to the Company or its licensors.
  2. 9.2We grant you a personal, non-exclusive and non-transferable licence to use the materials for your own study while your package is active. You may not copy, publish, sell or share them with others without our written permission.

10Personal data

  1. 10.1We collect only the data we need to provide the Service: your name, contact details, level test results, lesson history and payment confirmations.
  2. 10.2We process personal data in line with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and other applicable data protection laws. We share data only with teachers delivering your lessons and with service providers that help us run the Service, such as payment processors.
  3. 10.3You can ask to access, correct or delete your data by writing to contact@hpllimited.com.

11Suspension and termination

  1. 11.1You may stop using the Service and close your account at any time. Unused lessons are handled under Section 7.
  2. 11.2We may suspend or close an account if these Terms are seriously or repeatedly breached, or if this is required by law. Where the account is closed through no fault of yours, we refund the unused lessons in full.

12Limitation of liability

  1. 12.1We do our best to make the Service available and useful, but we cannot guarantee that it will be uninterrupted or error-free. Learning results depend on many factors, including your own practice, so we do not guarantee that you will reach a particular level or exam score.
  2. 12.2To the extent permitted by law, our total liability to you is limited to the amount you paid for the lesson package concerned. We are not liable for indirect losses, such as lost income or opportunities.
  3. 12.3Nothing in these Terms excludes liability that cannot be excluded by law.

13Force majeure

Neither party is liable for failing to meet its obligations because of events beyond its reasonable control, such as natural disasters, wide-scale internet or power outages, or actions of public authorities. Lessons affected by such events are rescheduled or returned to your balance.

14Changes to these Terms

  1. 14.1We may update these Terms. The current version is always available on this page with its date of last update.
  2. 14.2We will notify you by email about important changes at least 14 days before they take effect. Changes do not apply to packages paid for before they take effect.

15Governing law and disputes

  1. 15.1These Terms are governed by the laws of the Hong Kong Special Administrative Region.
  2. 15.2If a dispute arises, please write to contact@hpllimited.com first. We reply within 15 business days and will try to resolve the matter through negotiation.
  3. 15.3If the dispute is not resolved, it will be submitted to the competent courts of Hong Kong. This does not deprive you of the protection of mandatory consumer law in your country of residence.
  4. 15.4These Terms may be provided in several languages. If the versions differ, the English version prevails.

16Company details and contacts

Company
Harmony of Peace and Love Limited
Business Registration No.
77211941
Registered address
50 Stanley Street, World Trust Tower, Suite C, Level 7, Central, Hong Kong
Authorised representative
Madina Mansirova
General enquiries
contact@hpllimited.com
Refunds and payments
finance@hpllimited.com
Brand
Brightway English